1. How do I order a custom invitation?
A custom invitation is more personal. Therefore, by making an appointment to meet up with us and share about what you need for your invitation is an important thing.
2. After we complete the first payment, what is the next process?
We will make a timeline and mood board. Once the timeline and mood board are approved, we will start to do the design process. The design process will take 2 weeks. We will also spare 1 week for revision, 1 week for making a mock up and 3 weeks for production.
3. What is a design fee?
A design fee is a fee for our service. We are a design studio that work based on design principles. By choosing custom invitation, it means that you agree to follow the process of making the invitation from scratch.
Design fee includes the process of brainstorming ideas, sketching, making illustrations, layout and design.
4. Can I choose and order one of PoLA’s custom invitation designs?
No. Once you order a custom invitation, the design will be specially made for the client. We will not re-use the custom invitation we’ve made.
5. What if I already have the design and want to print it at PoLA?
Since our background is graphic design, all designs must be from us and we do not accept any design that come from outside. Our services include printing. At PoLA, design and printing cannot be separated because we want to make sure that both are good in terms of quality.
6. After my invitation order is complete, can I make an order for another extra invitation?
You can contact us for more information about this.
7. Do all custom invitation prices include finishing?
Yes. All prices include invitation sheets, envelopes, finishing gold / silver foil and emboss, plastics to wrap the invitation and E - Invitation.
8. How long does it take to make custom invitation?
The process of making custom invitations will take around 7 weeks. 2 Weeks for design, 1 week for revision, 1 week for making a mock up and 3 weeks for production. We will start making your invitation after the first payment has been confirmed.
9. Will I get to see the invitation mock up?
Yes. After the design is confirmed, we will send the mock up to you before we proceed it to the production team.
1. What is your return and refund policy?
Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.
2. The product I want to order is out of stock.
While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we'll notify you by email the date the item is expected back in stock.
3. What kind of paper do you print on?
All of our products from invitation to stationery products are using fancy imported paper.
4. Do you work with international clients?
1. I’m new how do I order ?
Firstly you need to register an account with us. This process is very simple and will ensure you can quickly and safely make orders.
Once you have created your account you can browse the site. Select your favourite products, and add the item to your cart.
Once you have finished shopping simply go to the checkout, and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on our email firstname.lastname@example.org
2. How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed. You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
3. Where is my order?
If your order has not arrived when you were expecting it then please check the following:
Check you have received a dispatch confirmation email.
Check the tracking link via your dispatch confirmation email to view the most up to date information on the whereabouts of your parcel.
Check within MY ACCOUNT. Is your delivery address correct? Are your contact details up to date?
Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
Check no one else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel then please do not hesitate to contact our customer service team via email or phone on +6281212309109 with your order number to hand. We will endeavour to find your parcel straight away.
All of our shipments are insured to the necessary value so should it not be found we will arrange a replacement or refund for you.
4. How long does it take for my order to ship?
We use JNE for shipping in Indonesia. Standard orders are typically processed between 3-5 business days. Please contact us if you want to use JNE express, Go-jek or other courier services to send your order.
5. Do you accept international orders?
Right now, we only available for orders from Indonesia only. You can contact us to our email email@example.com for more info.
1. What payment method do you accept ?
Right now we only accept bank transfers to our BCA account
2. What is partial payment ?
Partial payment is a payment method that you can choose for any order from wedding invitation template purchase. In partial payment, you can pay a down payment first which is 50% from the original price to confirm your order, and you can pay for the rest when the invitations are done. We will send you a notification to complete your purchase before we send the invitation to your door. Partial payment is an optional, you can also purchase with a full payment method if you want too.